Refund & Return Policy

Welcome to Wrapsy! This Refund & Return Policy outlines how we handle returns, exchanges, and refunds for our premium hats, scarves, beanies, and caps. By shopping with us, you agree to the terms described here.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Include all original tags, packaging, and accessories.
• Be returned within 30 days of the delivery date.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards or promotional items.
• Items marked as final sale or clearance.
• Products damaged due to improper use or wear after purchase.

Return Process

To initiate a return, please follow these steps:

• Contact our support team at [email protected] with your order number and reason for return.
• Pack the item securely in its original packaging.
• Ship the package to the return address provided by our team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Exchanges

If you would like to exchange an item for a different size or color, please contact our support team. Exchanges are subject to product availability.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return reaches us safely.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will provide a replacement or full refund at no additional cost.

Contact Us

For any questions regarding our Refund & Return Policy, please reach out to our support team at [email protected]. We are happy to assist and ensure a smooth shopping experience.